FAQ

Frequently asked questions

Where is my order?

You'll get a tracking number by email once your order ships, when one is available. If you can't find it, check your spam folder or use our Contact form with your order number.

Where do you ship?

US addresses only.

Do I pay extra for shipping?

No. Shipping is included in the price of every item, so there are no extra shipping fees at checkout.

How long does delivery take?

Most orders ship quickly after you order, and delivery can take up to 15 business days. See our Shipping & Returns page for details.

How do blind boxes work?

Blind boxes and mystery items are sealed, so you won't know which design you got until you open it. Designs are random, so we can't promise a specific one unless the product page says otherwise.

How do I choose a color, style or variant?

Pick your options (like color or style) on the product page before adding to cart. Mystery items may not let you choose, and the product page will say so.

Can I change or cancel my order?

We start processing orders quickly, so contact us right away using the Contact form. If your order hasn't shipped yet, we'll try to cancel it.

Do you accept returns?

No. All sales are final, including blind boxes. The only exception is if your item arrives damaged, defective or incorrect, or never arrives. See our Shipping & Returns page for details.

My item arrived damaged, defective or wrong. What do I do?

Contact us within 10 days of delivery using the Contact form with your order number and tell us what happened. We'll reply with how to send photos, and we'll make it right with a replacement or a refund.

How do refunds work?

Refunds are only for the cases above. Approved refunds go back to your original payment method where possible, and your bank may take several business days to show it.

How can I reach you?

Fill out the form on our Contact page. We reply as soon as we can.